When opening an account with Crystal Payroll, we may request documentation from you to help with the set-up of your funds. Please refer to the terms and conditions of our service level options below:
(Important!) Note: If you are using our Basic Bureau service or our Full Bureau service, then ensure you carefully read the payment guideline under each section to ensure your staff are paid on time.
A DD form is required if you are on a monthly subscription. For annual subscription payment will be via direct credit method.
A DD form is also required for your PAYE payments each month. This method ensures your PAYE will always been received by us on time and therefore we paid to IRD on time. The PAYE will be deducted from your account 4 workings days prior to the 20th of each month. An email will be sent to you a day before the drawing to notify you of the transaction and amount.
If you prefer to make you PAYE payment to us via direct credit method, please let us know..
A DD form is required for your gross wages (wage payment and PAYE) each pay run. The gross wages will be draw one working day before the payment date to your employees. There is a waiting period in setting up the DD of 3 pay runs for weekly and fortnightly pay cycles. All transactions for the first 3 pay runs will be via the direct credit method. Our Bureau Team will provide you with details for the payment. Please note there is no waiting period for monthly pay cycles. Monthly pay cycles require processing the payroll 4 working days before the payment date as the direct debit can take up to 3 working days to process.
Letter of Credit (L/C)
We may request a letter of credit if:
You gross wage amount is $20,000 or greater in each pay run, OR
Payroll processing and your payment date fall on the same day.
The bank usually takes up to 3 working days to process direct debit payments. A letter of credit is a guarantee that your bank will honor the payment to Crystal Payroll if the direct debit is dishonoured after we make payment to your employees.
(Important!) Payment Guideline:
The 'Request for Payment Process' button must be clicked by 3.00pm one working day before payday. For example: if payday is Wednesday, the button must be clicked by 3.00pm on Tuesday.
You will need to transfer the funds each week for the first 3 payruns before we activate your direct debit. The funds must be transferred by 3.00pm one working day before payday. For example: if payday is Wednesday, the funds must be transferred by 3.00pm on Tuesday.
A DD form is required for your monthly invoice payment and your gross wages (wage payment and PAYE) each pay run. The gross wages will be draw one working day before the payment date to your employees. There is a waiting period in setting up the DD of 3 pay runs for weekly and fortnightly pay cycles. All transactions for the first 3 pay runs will be via the direct credit method. Our Bureau Team will provide you with details for the payment. Please note there is no waiting period for monthly pay cycles. Monthly pay cycles require processing the payroll 4 working days before the payment date as the direct debit can take up to 3 working days to process.
Letter of Credit (L/C)
We may request a letter of credit if:
You gross wage amount is $20,000 or greater in each pay run, OR
Payroll processing and your payment date fall on the same day.
The bank usually takes up to 3 working days to process direct debit payments. A letter of credit is a guarantee that your bank will honor the payment to Crystal Payroll if the direct debit is dishonoured after we make payment to your employees.
(Important!) Payment Guideline:
The timesheet information must be emailed to bureau@crystalpayroll.co.nz by 12.00pm one working day before payday. For example: if payday is Wednesday, the timesheet information must be emailed by 12.00pm on Tuesday.
You will need to transfer the funds each week for the first 3 payruns before we activate your direct debit. The funds must be transferred by 3.00pm one working day before payday. For example: if payday is Wednesday, the funds must be transferred by 3.00pm on Tuesday.
If you have any questions regarding the requirements please contact us on (09) 480 0123 and
we’ll be happy to discuss with you.
